Client Service Consultant

About

Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Responsibilities

• Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols
• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines

Qualifications

• Grade 12
• At least 2/3 years customer service experience
• NQF5 qualification will be advantageous

Application instructions:

• Click the green button to apply