Istore Call Centre Agent Part Time - Sandton

About

Description

IStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities

• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. Irate clients, conflict resolution, etc
• Technical support: Resolving technical issues telephonically and possibly researching technical issues
• Status queries: Assist customers with queries on all repairs in progress Call logging all incoming telephonic requests
• Customer service

Qualifications

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Application instructions:

• Apply Now!!!