Client Services Agent

About

Description

A dynamic opportunity awaits at a fast-paced call centre in the Southern Suburbs of Cape Town, where energetic and service-driven Client Services Agents are needed to deliver exceptional customer support. In this mid-level role, you’ll be the trusted voice of the company, assisting clients with queries, providing product insights, and transforming challenges into positive experiences. Ideal candidates are tech-savvy, target-driven, and passionate about helping people. You’ll thrive in a collaborative team environment that values professionalism, continuous learning, and customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed

Qualifications

• Grade 12 Matric is essential
• RE5 certification is beneficial
• NQF 5 in Short-Term Insurance is beneficial
• One to three years of experience in a call centre or customer service role
• Solid understanding of customer service principles and practices
• Excellent communication skills both verbal and written
• Strong attention to detail with accurate typing and data entry skills
• Confident working with computer systems and CRM tools
• Ability to multitask and stay calm under pressure
• A positive, professional, and solutions-driven approach to every customer interaction

Application instructions:

• Click On The "Apply Now" Button.