Customer Services Agent X23

About

Description

Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), and responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Responsibilities

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards
• Take ownership of complaints and ensure they are resolved timeously and effectively
• Provide clients with the relevant information and documentation as required in line with policy guidelines
• Capture and update client information on relevant systems based on data received from the client
• Accurately complete all administrative and reporting requirements within agreed timeframes
• Adhere to legislative /compliance requirements in the service process
• Identify and report process and system failures and enhancements to improve client experience

Qualifications

• Grade 12

Application instructions:

• Click the green button to apply