Customer Service Agent

About

Description

Europcar is seeking a Customer Service Agent to support branch targets by delivering efficient, professional, and high-quality customer service. This role is ideal for a motivated individual who thrives in a fast-paced service environment and is passionate about creating excellent customer experiences.

Responsibilities

• Handle customer vehicle check-out and check-in rental transactions
• Make, amend, cancel, and monitor reservations
• Assist customers with queries and provide outstanding service
• Perform administrative duties (fuel capturing, VRVs, billing, fleet movement, claims

Qualifications

• Minimum 2 years’ customer service/front office experience
• Matric (NQF Level 4)
• Code 8 driver’s licence with at least 2 years’ driving experience
• Computer literate

Application instructions:

• Apply Now