Job Details

Early Career Trainee- Field Service Engineer

About

Description

Early Career Trainee Field Engineer based in Durban in the KZN Region will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the Durban and other assigned area.

Responsibilities

Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues
Act to ensure satisfaction to primary customers
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time
Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Play a leading role in complex and multifunctional rooms
Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Qualifications

Qualified to Degree level, Bachelors degree Electrical & Electronics Engineering or Biomedical Engineering
Technical analytical skills
Field Engineer experience in Ultrasound and X-ray medical Equipment Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communication, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Own transport required and valid driving license