The purpose of this role is to process premium collection financial transactions accurately and timely, reconciling and splitting accounts to ensure correct allocations and conducting investigations into queries and troubleshooting problems. Minimum experience and qualifications include a further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting.
The role involves integrating administrative support tasks, generating documents, producing reports, reconciling accounts, conducting daily system enrichments, investigating root causes of processes, and being accountable for work quality, standards, and outputs related to policies, procedures, and defined processes. The role also involves executing activities to ensure customer service delivery that meets or exceeds customer expectations aligned with Treating the Customer Fairly (TCF) principles.
