Product Support Analyst Graduate

About

Description

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

Responsibilities

• You will report to the Service Desk Director
• You will work with the Service Desk Team
• You will be contributing towards being in direct contact with the customer and serving as an important part of the Service Desk- answering questions, creating initial tickets, and facilitating the initial call from external customer inquiries or incidents
• You will gather incident details and record them in the tracking system, including:
• Incident description
• Customer information

Qualifications

• South African Citizen/Valid South African Identification Document
• Undergraduate qualification in IT Helpdesk or a Business-related field
• Exposure to accounting/finance
• Experience/ exposure to customer service environments
• Analytical attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Reliable and stable internet connection & back up power a MUST

Application instructions:

• Apply now.