Graduate Associate - Customer Satisfaction & Quality And Customer Care Centre

About

Description

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

Responsibilities

• Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes
• Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders
• Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement
• Ensure process discipline, documentation accuracy, and adherence to quality standards
• Contribute to continuous improvement initiatives, including data analysis, root cause analysis, and corrective actions
• Learn and apply quality frameworks, systems, and tools used within Schneider Electric

Qualifications

• Recently completed or final-year Diploma or Degree
• Technical qualifications are welcome, including (but not limited to):
• Engineering (Industrial, Electrical, Mechanical, Mechatronics)
• Quality, Operations, or Manufacturing-related fields
• Supply Chain, Logistics, or Business with a technical focus
• No prior work experience required

Application instructions:

• Apply now.