Analyst, Global Markets Operations

About

Description

The role of Analyst, Global Markets Operations at Standard Chartered is a critical position supporting the Southern Africa Global Markets Operations (GMO) Lead. This role entails managing the end-to-end delivery of Financial Markets Services specifically tailored for Southern African desks and stakeholders. The successful candidate will act as a pivotal link between operational teams, business partners, and regulatory entities, ensuring seamless governance and operational excellence within the region. This opportunity offers a dynamic and challenging environment where attention to detail, proactive problem solving, and commitment to high service standards are essential. You will be part of a collaborative team dedicated to supporting financial markets operations, fostering a culture of accountability, continuous improvement and strategic alignment with broader business objectives. Your work will significantly contribute to maintaining compliance, managing risks, and driving efficient service delivery that benefits both internal and external clients.

Responsibilities

• Govern and oversee all operational activities across Southern African countries, ensuring compliance with regulatory and internal standards.
• Take accountability for all operational exceptions arising within the Southern African sites, ensuring prompt investigations, documentation, and escalations to appropriate stakeholders.
• Maintain rigorous quality assurance over the teams supporting Southern Africa, guaranteeing the highest operational standards and performance metrics are met consistently.
• Collaborate closely with business units to implement and refine the Financial Markets (FM) strategy, aligning operational outcomes with strategic business goals.
• Act as the primary local liaison for Global Business Services (GBS) teams, Market Operations (MO), Sales, Trading Desks, Chief Operating Officer (COO), and Compliance departments to facilitate effective communication and issue resolution.
• Ensure exceptional customer service delivery to priority internal and external clients, promptly addressing queries and concerns with professionalism.

Qualifications

• Financial markets operations
• Risk management
• Compliance

Application instructions:

• Apply now!!