The role involves developing and nurturing collaborative relationships within FNB and across the FRG, providing subject matter expertise and thought leadership, acting responsibly with work-related resources, designing and developing IT systems, conducting research on architectural systems, demonstrating cost consciousness, identifying potential risks, preventing wastage, adhering to organizational values and service standards, ensuring first-time resolution of customer queries, meeting set turnaround times, proposing improvements on internal processes, and collecting feedback to improve customer service.
The role also involves ensuring high-quality work by adhering to predefined standards and procedures, maintaining operational efficiencies, and delivering work accurately. The individual should draw on knowledge and experience to identify and develop solutions for improved service delivery and quality.
Responsible actions include completing relevant administration, reporting, and updating information accurately and on time. Regular performance feedback is sought and actions are taken to improve and enhance performance. Activities are identified to address personal development gaps, and a personal development plan is created and reviewed with a team leader or manager.
