Client Services Intern

About

Description

MiWay is a direct financial services company under the Sanlam Group, offering clients a broad array of services and solutions. We are passionate about service excellence, innovation, and customer convenience. As a Client Services Intern, you will support our efforts to help people live their way by simplifying their lives with superior services and solutions. We embrace Agile values, ensuring that innovation and client satisfaction remain at the forefront of our operations.

Responsibilities

• Data capturing and updating of client information
• Engage with clients and internal stakeholders telephonically
• Handle calls transferred from the internal message center
• Audit calls, transcribe, and report on any errors identified
• Check work for accuracy and completeness before submission
• Collaborate with different stakeholders, including vehicle tracking companies
• Action work items in line with Service Level Agreements (SLA)

Qualifications

• Grade 12/Standard 10/NQF 4
• A Degree or Diploma in any relevant field of study
• Effective written communication
• Time management skills
• Computer literacy
• Telephone etiquette
• Analytical thinking
• Strong verbal and communication skills
• Self-motivated and ability to multitask

Application instructions:

• To apply, simply click the apply button.