The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. These tasks include but are not limited to:
Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
Respond to the business.
