Junior Learnership

About

Description

To coordinate the delivery of learning and development services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Responsibilities

• Administration Management Overview Actively interacts with consultants to meet daily customer service quality targets
• Participates in weekly skills audit tests to improve knowledge and behavior
• Resolves customer requests promptly
• Leads team to meet quarterly performance contracts targets
• Conducts assessments and conducts coaching sessions
• Achieves productivity targets as per performance contracts
• Maintains lower outbound transfer calls and exceeds schedule targets

Qualifications

• Further Education and Training Certificate (FETC): Education, Training and Development

Application instructions:

• Apply now!