IT Help Desk Analyst - FTC

About

Description

The Help Desk Analyst is the first point of contact for user who call the IT Help Desk. Providing the highest level of customer service, the Help Desk Analyst answers incoming calls, documents all incidents, and requests information in the service management system. The Help Desk Analyst uses a knowledge base tool along with their expertise to provide support in a timely manner.

Responsibilities

• Serve as the first point of contact for users calling the IT Help Desk
• Provide the highest level of customer service
• Answer incoming calls and document all incidents and requests in the service management system
• Use a knowledge base and expertise to provide timely support

Qualifications

• Higher Certificate in Information Technology
• Matric
• ITIL Certification(s) is beneficial
• At least 1-year relevant experience IT Support

Application instructions:

• Apply Now!!!