The ideal candidate for this expert-level IT support position should possess a natural curiosity and strong troubleshooting skills, with a relentless drive to identify root causes and solve problems from various angles, even when faced with unfamiliar issues. They must demonstrate independence, good instincts, and effective research skills. A strong focus on providing a high-quality customer experience is essential, along with the ability to manage a full schedule and proactively seek out new tasks with minimal oversight. Excellent interpersonal communication skills in English, both oral and written, are crucial. Attention to detail and a commitment to completing work thoroughly without management follow-up are necessary traits. The candidate should be an avid learner, continuously engaging with new and existing technologies, and exhibit a strong work ethic, sense of urgency, and enthusiasm.
