IT Intern

About

Description

The IT Intern will work under the guidance of Service Desk Engineers and other senior IT professionals, providing first-level support to end-users, manage help desk queries, troubleshoot technical issues, and ensure optimal system performance.

Responsibilities

• Assist with troubleshooting and resolving hardware and software issues for end-users via phone, email, or in-person
• Provide technical support and guidance to users regarding computer systems, software applications, and network connectivity
• Help deploy and configure desktops, laptops, printers, and other IT equipment as needed
• Collaborate with team members to prioritise and escalate support tickets according to established procedures
• Document support activities, resolutions, and procedures to maintain an accurate knowledge base
• Assist with user account management tasks such as account creation, password resets, and access permissions
• Participate in IT projects and initiatives under the guidance of senior team members
• Contribute to the improvement of IT processes and workflows by providing feedback and suggestions based on firsthand experiences

Qualifications

• Minimum: Grade 12 or equivalent NQF level 4
• Advantageous: Degree or Diploma in Information Technology, Computer Science, or a related field

Application instructions:

• Click green button to Apply!!