Job Details

ICT INTERN

About

Description

The ICT Intern at IIE Rosebank College (Polokwane campus) will provide first-level desktop support by assisting with hardware and software installations, troubleshooting IT issues, and supporting users with basic system and application needs. This role offers hands-on experience in a professional IT environment and exposure to the operational and support functions within the education sector. The intern will also benefit from continuous learning under the guidance of experienced IT professionals while contributing to the smooth functioning of campus technology systems.

Responsibilities

Checks that the necessary system requirements are met before installing software
Checks for existing versions of the software
Selects the components of the operating systems that need to be installed for users
Checks whether device drivers and plug ins have been installed on the user's computer or laptop
Creates or updates program folders and files
Adds configuration data such as configuration files, Windows registry entries or environment variables
Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks
Configures components that run automatically, such as Daemons or Windows services
Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords
Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files
Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish
Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue