Customer Service Graduate

About

Description

Smith+Nephew is offering a full-time Customer Service Graduate opportunity in Johannesburg, aimed at individuals passionate about delivering exceptional service and driving operational excellence. Reporting to the Customer Services Manager, the role centers on accurately processing telephonic and electronic orders from internal and external customers, ensuring timely delivery and maintaining high service standards. The successful candidate will play a key role in building strong customer relationships, resolving queries proactively, and collaborating across departments to support the company’s mission of enabling a Life Unlimited.

Responsibilities

• Manage all customer emails and telephone calls within the required response times
• Process all customer orders within 24 hours to meet customer’s SLA and expectations
• Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations
• Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives
• Ensure good document management and adherence to all document control regulations
• Develop strong relationships with customers and provide positive and professional customer service and support
• Respond to customer’s enquiries and manage disputes within the required response time
• Use initiative and be proactive in resolving customer queries promptly
• Seek assistance from Team lead when needed to determine appropriate solution
• Utilize all customer and external third party systems or portals as required in order to perform daily duties
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff
• Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis
• Assist with supplying data for daily, weekly or monthly management reports as required
• Establish a professional image on behalf of the department and company
• Attend all relevant training sessions as required and develop skill sets and knowledge

Qualifications

• Matric Qualification
• Commercial Degree or Diploma

Application instructions:

• Click On The "Apply Now" button