Desktop Technician Ict Applications, Infrastructures And Operations Department

About

Description

To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager.

Responsibilities

• Manage the ICT service desk function as the first point of contact for business users
• Answer and log calls via the ICT Call Centre telephone system
• Categorise, prioritise, and route service tickets on the incident management platform
• Respond to incidents and service requests, ensuring successful resolution and updates to stakeholders
• Troubleshoot and resolve hardware and software issues affecting business operations

Qualifications

• National Diploma in IT or Computer Systems (or equivalent)
• Certifications: A+ or N+ and ITIL Foundation (required)
• Minimum 1–2 years’ Desktop Support experience

Application instructions:

• CLICK THE GREEN BUTTON TO APPLY