IT Internship

About

Description

ADvTECH Resourcing is offering an IT Internship focused on desktop support, ideal for candidates eager to build hands-on experience in a fast-paced technical environment. Based in Johannesburg South, this full-time temporary role involves resolving desktop-related issues, managing IT support tickets, and escalating complex incidents. Interns will install and configure Windows operating systems, ensure compliance with SCCM and BitLocker protocols, troubleshoot hardware faults, and support AV and printing infrastructure. The position also includes maintaining documentation and assisting with OneDrive and SharePoint support, making it a well-rounded entry point into enterprise IT support.

Responsibilities

• Efficiently manage and resolve IT support tickets within SLA timeframes
• Escalate complex issues to higher support tiers when required
• Install and configure Windows OS and user profiles
• Ensure compliance with organizational standards and policies
• Administer System Centre Configuration Manager (SCCM) and BitLocker
• Maintain device security and compliance
• Diagnose and repair desktop hardware issues, including component replacements when necessary
• Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms
• Manage and resolve printer-related issues to ensure minimal downtime
• Troubleshoot syncing issues and support seamless file access and collaboration
• Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency

Qualifications

• Matric Certificate is required
• IT Diploma or Degree is required
• CompTIA A+ certification is required
• CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications are advantageous
• Basic knowledge of Windows operating systems, software applications, and computer hardware
• Familiarity with SCCM and BitLocker is beneficial
• Strong troubleshooting and problem-solving abilities
• Clear and professional communication skills, with the ability to support users at all business levels
• Good time management skills and the ability to prioritize tasks effectively

Application instructions:

• Click On The "Apply Now" Button