We are looking for engineers to join our Support Channels team in building applications that AWS customers use to reach AWS Support Engineers. Key products the teams owns are the AWS Support Center Console and AWS Support Slack app. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.
Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.
We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!
