The role involves assisting with the analysis and enhancement of a CRM system, driving adoption and usage to capture business critical information. Key responsibilities include driving front-line business process support, enhancing metrics, and engaging with CRM users and business owners. The role involves coding key company data from primary sources, maintaining databases, understanding data storage requirements, and ensuring databases meet user requirements. The role also involves liaising with management to ensure accurate and current information, applying business acumen to define and improve business process flow in the CRM and connected platforms, developing reports and analyses, and applying critical thinking to troubleshoot issues. Skills required include strong business acumen, Microsoft Dynamics/Salesforce certification, good understanding of networks, data protection, and databases, strong problem-solving and analytical skills, strong organizational skills, attention to detail, and strong written and verbal communication skills.
