IT Trainee/Intern

About

Description

Provide first-level technical and functional support to users. Resolve all types of IT incidents reported by users. Monitor the helpdesk for new incidents and handle them promptly. Monitor security indicators and resolve cyber security issues. Prepare and configure new PCs and laptops following Forvia standards. Assist the IT Manager with various administrative tasks, including: Backup/restore procedures. MS Office support. ERP support. Hardware support. Network support. Monitoring critical systems. IT asset management. After-hours support. Ensure users understand and follow IT systems and procedures. Ensure adherence to Group standards for hardware, software, and security. Maintain and update IT site documentation. Assist with GIT project implementation and backup mode testing

Responsibilities

• Monitor IT security indicators
• Identify and fix security non-conformances
• Backup and restore processes
• Maintain IT documentation
• Ensure system ownership by users
• Provide or coordinate training where necessary
• Support site-specific IT procedures
• Assist in IT-related projects, including GIT implementations

Qualifications

• A tertiary qualification in Information Technology
• Industry-related certifications (advantageous): A+
• N+
• MCSE / MCP
• MOUS
• Valid driver’s license and own transport Cisco certifications

Application instructions:

• Click on the green button to apply