Software Support Intern

About

Description

Are you passionate about delivering exceptional customer support? Do you enjoy problem-solving in a fast-paced, tech-driven environment? If you’re keen to grow your skills and gain hands-on experience in software support, this opportunity could be for you.You'll join a team that values collaboration, innovation, and hard work. If you're keen to enhance your customer service abilities within the software space, we're eager to hear from you!

Responsibilities

• Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues
• Efficiently manage a high volume of support requests via calls, emails, and chat, ensuring timely responses
• Troubleshoot and resolve customer queries by researching and offering solutions
• Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation
• Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software

Qualifications

• Information Technology
• Computer Science
• Related field

Application instructions:

• Apply Now!!