As a Technical Support Analyst, you play a crucial role in delivering impeccable technical assistance to our valued end-users. Your responsibilities encompass swift resolution of incident tickets, queries, adept handling of diverse technical challenges, and fostering a delightful user experience. By closely collaborating with and end-users, you not only troubleshoot incidents efficiently but also delve into root cause analysis, identify optimization opportunities, and actively contribute to system enhancements.
The candidate in this role will take charge of supporting existing business intelligence (BI) solutions and database management tasks, executing on the BITE Data & Analytics strategy to enable and support various business functions. These responsibilities aim to enable business stakeholders to make informed decisions leveraging advanced data analytics, data visualisations and robust data modelling techniques. We’re seeking an individual with passion, courage, ownership, and excellent problem-solving skills.
