This is a customer support role in The Cloud, primarily focusing on solving customer cases through various channels such as telephone, email, and web/live chat. The role involves applying advanced troubleshooting techniques to provide tailored solutions and drive customer interactions. AWS Support Engineers may also coach new hires, develop training, partner with development teams, participate in new hiring, write tools, and work with leadership on process improvement and strategic initiatives.
Career development opportunities are promoted across the organization, and training programs are available to help develop skills required for success. AWS hires smart people who are keen to build a career with AWS, focusing on areas they know well. Support engineers interested in travel have presented training or participated in focused summits across AWS sites or at specific events.
Working hours and days are based on customer demand and may include weekends on a rotational basis. This Analytics role supports services that focus on Analytics technologies that allow customers to stream and search log data. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including the public sector.
