Discovery is a global company focused on making people healthier and enhancing their lives. They seek and invest in individuals who understand and support their core purpose and align with their values. The company's fast-paced environment allows smart, self-driven individuals to be their best. As global thought leaders, Discovery is passionate about innovating to achieve financial success and ignite positive change within society.
The job description involves assisting with information technology-related queries and requests to ensure optimal business operations. Key purposes include strategic and tactical input, operational performance, and customer focus. Key outputs include ensuring all received incidents are attended to within performance measures, managing telephonic calls according to departmental performance, and attending to admin/electronic calls within specified performance measures.
Personal attributes and skills include interpersonal skills, strong verbal and written communication, resilience, attention to detail, time management, troubleshooting/fault diagnosis skills, and the ability to translate customer experiences into meaningful information. Qualification and experience include knowledge of Microsoft applications, network applications, internal IT systems, 18 months in a customer service & IT support environment, remote support capability, and a minimum of a Matric/Grade 12 IT related qualification.
